Testimonials – hear what our clients have to say
Pfizer, Project and Vendor Management Lead
Our challenges included the speed and accuracy of translating Real World Evidence and clinical literature for our drug safety unit. We needed content translated faster without compromising quality. CQ fluency presented the perfect short-term and long-term solutions through process improvement and technology support allowing us to gradually automate and improve our turnaround time by ~25% without incurring quality risk. They mobilized our approved program quickly, defined by detailed SLAs and put the right project management and leadership team in place!
Merck, Global Category Lead
In collaboration with CQ fluency, we have developed and implemented an online marketplace for translation services. CQ is acting in the role of MSP platform provider as well as one of our providers of translation services. CQ has been a key player to us making that happen. They understand the concept of deploying an online marketplace. They have the experience of measuring a global SLA that is capturing the performance of all global and local providers on the platform. And they have succeeded to win business by providing a quality translation service. So far CQ has done a very good job and continues to develop the solution such it delivers to the key promise we made to our company, empowering the end-user to source the best language services they need – based on facts, not opinions.
Healthfirst, Communications Director
CQ fluency works as part of our team, consistently meeting deadlines and offering communications solutions. There are plenty of translations companies, but CQ’s customer service is the difference.
Bristol Myers Squibb, People Services
Responsive service and superb account management. Easy to use portal and quick project turnaround times. CQ fluency is always professional, and (compared to experiences with a prior vendor) provides high-quality translations resulting in far fewer edits in the validation process.
Testimonials – hear what our employees have to say
I oversee CQ fluency’s QMS, that’s the Quality Management System. So, I help the company maintain our ISO 9001/17100 certificates and other privacy standards. A big part of that is through coordinating & conducting audits, and hosting our customers who want to audit us. One of my favorite aspects of my job is that I get to work with every department to help write and maintain our SOPs and work instructions. It’s helped me gain a deeper perspective on the vast array of localization roles, from finance to sales to engineering as well as the ins and outs of what we do as a company. This is my 2nd year at CQ, and exploring the company via departmental processes has been a fun way to get to know people as well. The people are CQ’s most valuable asset, and getting to work with a group of such smart, innovative and enthusiastic professionals is not an honor I take lightly! I’m looking forward to the next years at CQ because being a part of such a rapidly growing company is not only exciting, but I get to have a hand in that and devise ways to scale up our QMS up, build on what we have and keep up with growing demand.
I have been with CQ fluency for almost 8 years. I am CQ’s first onsite Desktop Publishing Specialist (DTP). I came to CQ from a strong Typography background. Typography is the art and technique of arranging type to make written languages legible, readable and appealing to the target audience when displayed or printed. I am extremely passionate about ensuring the DTP projects that are produced by CQ always meet our highest DTP quality standards. CQ fluency is truly a second family to me. I continue to be fascinated by the many people and cultures that surround me daily. I am so proud to be part of a woman-owned business that came from small beginnings, and I have had the privilege to watch it evolve into a dynamic and diverse workplace.
After over 3 years with CQ and amazing experience leading the localization engineering team and working closely with the Tech team, I would say CQ is a great place to work and have fun while improving lives. Here is a list of reasons why I want to stay with CQ: Family-friendly, flexible work schedules, suggestions for changes are received openly, everyone is encouraged to think outside of the box, amazing co-workers, friendly environment, and lots of opportunities to grow. On top of that, our CEO, Elisabete is one of the best leaders in the industry who really care about people.