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managing cultural differences

health insurance

trusted by the CMS & 50+ health plans

With 20+ years of delivering healthcare expertise, CQ fluency is trusted by key industry players with health plan translations. We understand the unique challenges health plans face, and we proudly facilitate linguistic and cultural understanding that improve health outcomes.

Health Plan Translations

discover our health plan solutions

claims processing

claims processing

– proprietary and compliant workflows to translate claims documentation
– robust security solutions to keep PHI secure

appeals and grievances

appeals and grievances

– comprehensive quality review process to meet CMS requirements
– robust workflows for automated member communications

transcriptions adapted to your industry

call center monitoring

– timeliness, accuracy and accessibility ensure CMS compliance
– CSR training for identifying your beneficiary’s language

human resources & marketing

corporate, human resources & marketing

– recruiting and retaining talent by cultivating inclusivity
– cultural insights to ensure your creative is translatable & fully inclusive

section 508 compliance

section 508 compliance

– remediation for all formats to ensure identical end-user experience
– develop a compliance plan with customized technologies and processes

enrollment & renewals

enrollment & renewals

– exclusive vendor to the CMS for Medicare Part C & D Model Documents
– culturally tailored marketing communications for health plan enrollment

Leverage CQ fluency Annual Enrollment Period Toolkit

leverage our annual enrollment period toolkit

We handle the full kit of Annual Enrollment Period (AEP) documentation including Evidence of Coverage, Summary of Benefits, Annual Notice of Change, member letters, etc.

Our organizational structure is designed to fully support our Medicare Advantage plan clients through AEP season. We guarantee preparedness at all times, scaling our business and staffing in accordance with your needs Our robust centralized, cloud-based technology is designed to fully support your growth.

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culturally accurate health plan translations

Aetena Logo
BlueCross BlueShield of Arizona
centene Corporation Logo
Cigna Logo
CVS Health Logo
Healthfirst logo
National Institute of Health Logo
NYC Health Hospitals Logo
Scan Health Plan
health plan expertise

learn more about our health plan expertise