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preferred supplier for translations & accessibility for

For over two decades, CQ fluency partners with the world’s leading health insurance organizations to offer a full suite of AI/tech-enabled translation services in 200+ languages.

We leverage our Cultural Intelligence (CQ) with best-in-class technologies to address the intricacies of cultural nuances to create a more accessible, inclusive, and linguistically equitable world. We are proud to be a trusted partner for the CMS and over 65 health plans.

Do you have an immediate translation request?

multicultural marketing support

cultural insights that drive strategy for multicultural health equity with expert copywriters and linguists leveraged for cultural nuances for the development of targeted multicultural campaigns

 

unlock global communications

cultural adaptation

blend meaning and feeling for effective communications that transcend words and engages hearts and minds with cultural adaption

 

 

engage with culture experts

 

AEP: enrollment & renewals

exclusive vendor to the CMS for Medicare Part C & D model documents by leveraging industry translation memories for rapid AEP translations

 

get ahead of AEP

claims, appeals & grievances

proprietary and compliant workflows to translate your documentation backed by robust security solutions to keep PHI secure

 

 

optimize automation efficiently

accessibility, alternate formats & 508 compliance / WCAG

develop an accessibility plan for compliance with Section 508 and WCAG, remediation for all formats to ensure identical end-user experience including braille, large print documents and audio recordings

 

stay compliant and inclusive

call center monitoring

CSR training for identifying beneficiaries’ language with interpreters familiar with health insurance terminology and benefit concepts

 

 

get tips for CCM compliance

With evolving CMS regulatory mandates, be prepared with accurate and compliant multilingual translations for your most sensitive patient documents.

 

your dedicated team

alan vernon
vp, heathcare

With over 20 years experience, I partner with cross-functional teams to deliver strong language and accessibility strategies with the latest technologies and processes. My specialty is in Medicare and Medicaid plans, HHS accessibility, Section 1557, Section 508, Section 504 and alternate formats.

let’s connect on LinkedIn
email me

andrea di camillo
senior program manager

I am a certified and passionate Customer Success Manager who is committed to exceeding my clients’ expectations. With over 10 years of translation industry experience, I partner with my clients across the healthcare, legal and life sciences verticals to drive transformative results and success.

let’s connect on LinkedIn
email me

CMS compliance expertise

As the #1 translation supplier for Medicare Advantage plans,
the team at CQ fluency has a front-row seat on how organizations prepare to meet federal/local requirements and expedited timelines.

let’s talk

your partner for health plan language & accessibility compliance

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proud to serve the health insurance sector