preferred supplier for translations & accessibility for
For over two decades, CQ fluency partners with the world’s leading health insurance organizations to offer a full suite of AI/tech-enabled translation services in 200+ languages.
We leverage our Cultural Intelligence (CQ) with best-in-class technologies to address the intricacies of cultural nuances to create a more accessible, inclusive, and linguistically equitable world. We are proud to be a trusted partner for the CMS and over 65 health plans.
Do you have an immediate translation request?
multicultural marketing support
cultural insights that drive strategy for multicultural health equity with expert copywriters and linguists leveraged for cultural nuances for the development of targeted multicultural campaigns
cultural adaptation
blend meaning and feeling for effective communications that transcend words and engages hearts and minds with cultural adaption
AEP: enrollment & renewals
exclusive vendor to the CMS for Medicare Part C & D model documents by leveraging industry translation memories for rapid AEP translations
claims, appeals & grievances
proprietary and compliant workflows to translate your documentation backed by robust security solutions to keep PHI secure
accessibility, alternate formats & 508 compliance / WCAG
develop an accessibility plan for compliance with Section 508 and WCAG, remediation for all formats to ensure identical end-user experience including braille, large print documents and audio recordings
call center monitoring
CSR training for identifying beneficiaries’ language with interpreters familiar with health insurance terminology and benefit concepts
With evolving CMS regulatory mandates, be prepared with accurate and compliant multilingual translations for your most sensitive patient documents.
your dedicated team
alan vernon
vp, heathcare
With over 20 years experience, I partner with cross-functional teams to deliver strong language and accessibility strategies with the latest technologies and processes. My specialty is in Medicare and Medicaid plans, HHS accessibility, Section 1557, Section 508, Section 504 and alternate formats.
andrea di camillo
senior program manager
I am a certified and passionate Customer Success Manager who is committed to exceeding my clients’ expectations. With over 10 years of translation industry experience, I partner with my clients across the healthcare, legal and life sciences verticals to drive transformative results and success.
CMS compliance expertise
As the #1 translation supplier for Medicare Advantage plans,
the team at CQ fluency has a front-row seat on how organizations prepare to meet federal/local requirements and expedited timelines.
your partner for health plan language & accessibility compliance
proud to serve the health insurance sector
