Challenge: During the high-pressure Annual Enrollment Period (AEP), a leading health insurance plan provider faced the challenge of translating complex member communication materials, including ANOCs, EOCs, and Formularies, under tight deadlines while ensuring compliance with CMS guidelines.
Solution: We stepped in with a solution that combined advanced automation and expert translation services. Our streamlined process allowed for rapid delivery of accurate, culturally relevant materials tailored to the diverse needs of the provider’s members.
Results: The outcome? A remarkable transformation in communication efficiency and member engagement.
Want to know how we achieved these results? Download the full case study to discover the strategies and innovations that led to their success during AEP.