2013 Call Center Monitoring Update

CMS call center interpreters

Executive Briefing Introduction For 2013, the Center for Medicare and Medicaid services (CMS) is continuing its call center monitoring program. This monitoring ensures that your call center is in compliance with CMS timeliness standards as they pertain to both average hold time and disconnect rates. As you may know if your organization fails to maintain […]

January 14, 2013 Post Comment Blog

Elisabete Miranda on the Key to Diversity Success

Elisabete Miranda’s company Translation Plus provides specialized translation and interpretation services for complex subjects and diverse cultures, helping the United Nations, the federal government and numerous Fortune 500 companies reach their global and US ethnic audiences effectively. Translation Plus was recognized as a 2010 Top 500 US Diversity Business by, a 2011 National Minority […]

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