In a growing global marketplace that boasts extreme diversity and includes hundreds of ethnicities, adapting to the needs of the people is no longer an option, rather, a necessity for any business looking to communicate with its audience. Organizations must adapt to the cultural needs and preferences of their audience to best communicate on a […]
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CMS Call Center Monitoring (2017)
The Centers for Medicare & Medicaid Services (CMS) will continue monitoring Part C and Part D call centers in 2017. This monitoring will ensure compliance with CMS call center standards in the areas of Timeliness and Accuracy and Accessibility. At CQ fluency, we understand the importance of call center compliance. The following information is crucial […]
Masculinity/Femininity Index
This series of blog posts will discuss the use of Professor Geert Hofstede’s research on Cultural Dimensions as a means of identifying mismatches and opportunities in training delivery. Previously we’ve covered some of Professor Hofstede’s other cultural dimensions. This post discusses the Masculinity/Femininity Index (MAS). Initially referred to as simply the Masculinity index, this dimension is […]
Uncertainty Avoidance Index (UAI)
As we have mentioned in our previous posts, an ASTD survey indicated that failure to consider intercultural differences is one of the reasons that 72% of multinational companies were not satisfied with their global training initiatives. We have been studying and discussing the use of Professor Geert Hofstede’s research on Cultural Dimensions as a means of […]
Overview of Individualism Distance Index (IDV)
A recent ASTD survey indicated that failure to consider intercultural differences is one of the reasons that 72% of multinational companies were not satisfied with their global training initiatives. This series of posts discusses the use of Professor Geert Hofstede’s Cultural Dimensions as a means of identifying training cultural mismatches. Previously, we covered the Power […]
Cultural Dimensions Improve Global Training
A recent ASTD survey indicated that failure to consider intercultural differences is one of the reasons that 72% of multinational companies surveyed were not satisfied with their global training initiatives. This post covers the use of Power Distance Index (PDI), one of Professor Geert Hofstede’s Five Cultural Dimensions, to identify and address training cultural mismatches. […]
Understanding Section 1557 of the ACA
On May 18, 2016, the final rule of Section 1557 of the Affordable Care Act was implemented to prohibit healthcare and coverage discrimination based on a person’s race, skin color, national origin, sex, age, and disability. (source) The new rules apply to any entities (“covered entities”) that operate a health program or activity that receives […]
Understanding the ICT Refresh
The U.S. Access Board approved the updated requirements for information and communication technology (ICT) on September 14th so we at CQ fluency want to make sure healthcare and coverage providers are aware of the ICT Refresh and what it means for the healthcare industry. In February of 2015, the United States Access Board proposed changes to […]
What you need to know about Section 1557 of the Affordable Care Act
Health and Human Services (HHS) published its final proposed rule implementing the anti-discrimination provisions of the Affordable Care Act (ACA), which includes regulations for serving Limited English Proficient (LEP) patients. This proposed rule is intended to advance health equity and reduce disparities in health care. HERE’S WHAT YOU NEED TO KNOW: 1. Covered entities are [...]
Understanding Cultural Adaptation and When to Use It
What Is Cultural Adaptation? Cultural adaptation: What is it, and why is it so important to be successful in the marketplace? Cultural adaptation is a process in which any company that markets their services to more than one language or culture group must be fluent to obtain success considering the current state of the global [...]